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Caterpillar is updating the SOS Services website. The login process includes another step to access the website. After login, another page will pop up and asks users to enter in a CWS ID. Simply, enter your CWS ID and hit submit.

If you have any questions or concerns, please feel free to contact This email address is being protected from spambots. You need JavaScript enabled to view it., 916-921-8955 or This email address is being protected from spambots. You need JavaScript enabled to view it., 916-827-5940.

Step 1: Continue to access SOS Services Web from Holtca.com by selecting it from the drop down of our Online Customer Tools menu

SOS Step 1

Step 2: You will then be prompted to login with your Username and Password as you usually do:

SOS Step 2

Step 3: After logging in, you will them be directed to this page, which prompts you to enter a CWS Id. Enter your CWS ID and select the "submit" button.

SOS Step 3